FREQUENTLY ASKED QUESTIONS

DO we ship outside canada?

We currently ship only to Canadian Address.

DO PRODUCTS INCLUDE A WARRANTY?

Warranties vary by brand and product. The phones come with the standard 1 year warranty.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Most orders are shipped within 7 business days.

WHEN IS MY PURCHASE CHARGED TO MY CREDIT CARD?

When you place an order, we will process a preauthorization on your credit card for the entire amount of your purchase. Your credit card will be charged when items are shipped.

I JUST RECEIVED MY SHIPMENT AND IT IS DAMAGED, WHAT SHOULD I DO?

Please contact our Customer Service Department  by email at hellomwo@gmail.com

HOW DO I CANCEL AN ORDER?

Please contact our Customer Service Department by email at hellomwo@gmail.com

SHIPPING & HANDLING

TRACK YOUR SHIPMENT HERE

BILLING INFORMATION

• This section must be complete with your first and last name, address and phone number.
• The billing address and phone number must match your monthly credit card statement.

 SHIPPING INFORMATION

• Be careful when entering your name and address to ensure they are accurate.
• Phone numbers are required for all shipments. 
• Incomplete or inaccurate information may delay the shipment and result in additional charges.
• Don’t forget to enter buzzer codes or any other necessary delivery information to the end of the second address line.
• Ship-to locations must be a civic address.  Any shipment to a PO Box or Rural Route address must include a physical street address or highway number.
• The business name must be included in the Company field.

SHIPPING & HANDLING FREQUENTLY ASKED QUESTIONS

WHAT IF MY SHIPMENT IS LOST OR ARRIVES DAMAGED?

Please contact our Customer Service Department by email at hellomwo@gmail.com

WHAT ARE THE SHIPPING OPTIONS?

Shipping options vary by location.  The options for your shipment will be shown to you at time of checkout, once you have entered your address

PRODUCT AVAILABILITY

One Computer uses its best efforts to ensure the Quantity Available displayed on the website is accurate, however occasionally this amount may be incorrect. In the event that any item ordered cannot be filled in a timely manner, our Customer Service team will contact you in an attempt to resolve the issue. Your credit card will not be charged until your order has been shipped.

One Computer, in its sole discretion, at any time, reserves the right to limit quantities available for sale; limit quantities purchased; correct orders; reject orders; cancel orders; or terminate orders for any reason whatsoever.

All products are offered while supplies last and products may be added or deleted at any time.

SHIPPING

Most orders are shipped within 2 business days. Out-of-stock orders will ship once the item is back in stock. If the item is out of stock for an extended period of time, we will contact you to verify if you wish to wait or cancel your order. The time to receive your shipment will depend upon the shipping method you have chosen.

CANCEL AN ORDER

If you wish to cancel your order, please email Hellomwo@gmail.com

RETURN AN ORDER

Products purchased may be returned within 30 days of the original purchase date. 

INTELLECTUAL PROPERTY AND SITE USAGE

All content in this website is subject to intellectual property rights, including copyright, and all such rights are expressly reserved.

All product names, trade names, trademarks, logos and images are the property of their respective owners. Use of these names, trademarks, logos and images does not imply endorsement.

The “onecomputer.ca” website may not be copied, reproduced, republished or distributed in any manner, in whole or in part, without the expressed written permission of OneComputer, except that you may display, print and download the content of this site for your personal, non-commercial use only.

USE OF THE SITE IS DONE AT THE USER’S OWN RISK. OneComputer, NOR ANY PARTY INVOLVED IN DELIVERING THE SITE, WILL BE HELD RESPONSIBLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF YOUR VIEWING OF; OR ACCESS TO, OR USE OF, OR DOWNLOADING CONTENT FROM THE SITE, INCLUDING, WITHOUT LIMITATION, VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY AS A RESULT THEREOF.

If you believe onecomputer.ca contains content that has been used in a manner that is tantamount to a copyright infringement, and you are the owner of the copyrighted material, or authorized by the owner of the copyrighted material to act on their behalf, please notify us in writing at: mark@onecomputer.ca

Your correspondence must include:

• A description and location of the material that you claim has been infringed upon;
• Your name, address, telephone number, and email address;
• A signature of the person authorized to act on behalf of the owner of the copyrighted material;
• A statement made, by you, under penalty of perjury, that the information made in your claim is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

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PRIVACY POLICY

We understand how important it is to keep your personal information safe, secure and private. That is why we have created this Privacy Policy to protect your personal information.

"Personal Information" is information that can identify an individual or information about an identifiable individual and is protected by law.

WHAT WE COLLECT

This may include information such as your name, mailing address, email address, phone number, credit information, and billing or service records.

All information that identifies you is not necessarily considered protected Personal Information. Information, such as your name, address, telephone number and e-mail address that is listed in a public directory is not protected by privacy laws. Your business contact information, such as name, title, business address, telephone number and business e-mail address used in relation to your employment or business, is also not protected by privacy laws.

HOW WE PROTECT YOUR INFORMATION

We maintain appropriate safeguards to protect your personal information. All of our employees with access to Personal Information are required to maintain the confidentiality of Personal Information.

Our website used Hyper Text Transfer Protocol Secure (HTTPS). With HTTPS, the computers agree on a "code" between them, and then they scramble the data using that "code" so that no one in between can read them. This keeps your information safe from hackers.

When you create an account on our website, you are sent a password via email. This password is stored in an encrypted format, and nobody has access to view your password. If you forget your password, you can request a new one by visiting the My Account page. It will be automatically generated and emailed to you. You may also change your password at any time by completing the Modify My Password section on the My Profile page.

We use a PCI-DSS certified processing provider to process credit card purchases, which protects your information and ensures confidential data security.

SECURITY SOFTWARE

• Use Anti-Virus Software from a reputable company
• Scan your computer on a regular basis

WATCH OUT FOR SCAMS

Be wary of phone calls, texts, or emails that request your Personal Information, when the communication has not been initiated by you.

• Phishing Scams – you are invited to a legitimate looking website through an email or online message, and when you visit the site they request Personal Information from you e.g. They may advise you your account has been hacked and you must follow certain immediate steps to correct it.
• SMiShing Scams – These are similar to phishing scams, however you get a text message from what appears to be a bank or service provider asking you to do something.

MONITOR YOUR CREDIT CARD ACTIVITY

Check your monthly statement carefully to ensure all charges are legitimate. If you see any suspicious charges, contact your credit card company immediately.

HOW TO CONTACT US IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR PRIVACY

If you have any questions regarding our privacy policy, please contact us at: hellomwo@gmail.com